Return Policy Legislative Decree no. 21 of February 21, 2014
The customer (consumer), who bought products through this shop, has the right to cancel the contract without penalty and without giving any reason, within 14 (fourteen) calendar days. The 14 days start from the day of conclusion of the contract or the date of delivery of the goods.
This right is reserved exclusively to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activities.
The customer for exercising the right of withdrawal must meet the following requirements:
And 'essential condition for exercising the right to withdraw the substantial integrity of the returned products.
• The products must not have been damaged or altered or used in part.
You can not, for example using a component or assemble parts to try for some time and then exercise the right of withdrawal and ask to return it.
• The customer must return the goods at his own expense, using a courier of their choice, at the FPVGame, Via delle Rose 43 00055 Ladispoli (RM). The customer, once the withdrawal request, has a legal obligation to return the goods within 14 days.
• In the event of cancellation by the customer, the seller, received and checked the integrity of the goods in all its parts, complete with all its packaging, intact and without any damage, arrange to refund the customer the amount paid, excluding direct costs to return the goods within thirty days from the date the customer has exercised his right of withdrawal.
• Reimbursement will be made in the following ways; Bank Banzario, PayPal refund; or other method agreed upon and confirmed by the customer.
In case of partial withdrawal for the purchase of more products will not be reimbursed for travel expenses.
The value date of the amount refunded will have the same.
Procedure to perform the right of withdrawal
1. The consumer has the right to cancel the distance contract without penalty and without communicating the reason within 14 calendar days from the day of receipt of goods certified by the courier waybill signed
2. The right of withdrawal is exercised by sending, within the prescribed period referred to in point 1, a written notice by registered A / R to be sent to:
FPVGame Via delle Rose 43
00055 Ladispoli (Rome)
In the text of the notice the following information must be traceable:
A) Name and surname of the customer
C) Reference to the number of the transport document
D) The willingness to withdraw from
E) Description of the return and its amount paid well
3) The purchased for which you intend to use the right of withdrawal should be complete, in perfect condition and returned in their original packaging complete in all its parts. The right of withdrawal does not apply to consumables sealed products that are opened by the consumer.
The customer is obliged, once again delivered the withdrawal right to return goods bought within 14 days.
4) By law the shipping costs for return of the asset are charged to the customer, who bear full responsibility until receipt at the headquarters diFPVGame, which will not respond in any way for any damage, theft or loss.
5) If the right of withdrawal is exercised in accordance with Legislative Decree no. 21 of 21 February 2014 referred to above, FPVGame will refund the amount paid by the customer for the return well. Such reimbursement is made no later than 30 days from the date of receipt of the goods.